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Responsible Gaming Policy

Fanatics Baji Responsible Gaming — Keep It Fun, Keep It Safe

Gaming is about fun, excitement, and entertainment — and it's our responsibility to make sure it stays that way. At Fanatics, we believe that knowing your limits and respecting them is the real win.

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Responsible Gaming Features at a Glance

Tools available around the clock to keep your gaming experience on Fanatics safe.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once it's set, there's no going over your budget.

Session Time Control

Decide how long you want to play before you start. You'll get an alert when time is up and your session will automatically pause.

Cooling-Off Period

Need a breather? Temporarily suspend your account for anywhere between 24 hours and 6 weeks.

Self-Exclusion

If you feel you need a longer break, you can keep your account fully suspended for anywhere between 6 months and 5 years.

Gaming History Review

View your gaming activity, deposit and withdrawal history at any time to understand your own habits.

Free Counselling Service

Our Bangla-speaking support team is available seven days a week for any gaming-related concerns.

Table of Contents

What responsible play actually means

Gaming is a great source of entertainment in our lives. But like any form of entertainment, it has its limits. Responsible gaming means keeping it within those limits — where it brings you joy without affecting the other things that matter: family, work, health, and financial wellbeing.

Fanatics believes every player should stay aware of their own limits. On our platform, responsible gaming isn't just a policy — it's at the heart of everything we offer.

Responsible gaming comes down to three things:

  • Awareness: Always stay aware of your gaming habits and how much you're spending.
  • Control: Set your own time and spending limits — and stick to them.
  • Getting Help: Don't hesitate to reach out for support whenever you need it.
Keep in mind: Play for fun, not to win. Chasing losses by placing more bets is never a good idea.

Online gaming is a relatively new experience for many in Bangladesh. That's why Fanatics is committed to educating players — because the right knowledge makes gaming better for everyone.

How to Use Fanatics' Protection Tools

Your Fanatics account comes with a range of effective protection tools, all easily accessible from your account settings.

Deposit Limit

Maximum daily/weekly/monthly deposit limit. Reductions take effect immediately; increases require a 7-day waiting period.

Loss Limit

The game will automatically stop once you've lost a set amount. The most effective way to keep financial losses in check.

Session Time Limit

Set a maximum session length. Once the time is up, you'll be prompted to log out.

Reality Check

You'll receive reminders showing how long you've played and how much you've spent at set intervals.

Activate Tools: Go to Account Settings → Responsible Gaming section. You can also contact support for help setting any limit.

Warning Signs of Problem Gaming

Most people enjoy gaming without any issues. But sometimes it can get out of hand. Watch out for these warning signs:

1

Spending beyond your budget and feeling the urge to chase losses with more bets.

2

Feeling restless without gaming, or finding your mood drops when you can't play.

3

You are hiding your gaming from family or friends, or lying about it.

4

Neglecting work, studies, or family responsibilities to play.

5

Taking on debt or dipping into savings to cover gaming expenses.

6

Wanting to stop but unable to — trying repeatedly without success.

7

Sleep, eating, or self-care has declined due to gaming.

Take a moment: If two or more of the above signs apply to you, take it as a signal. Reach out to our support team — help is available free of charge and in complete confidence.

Self-Assessment Test

Check Your Gaming Habits

Ask yourself the following questions and answer them honestly:

Do you find yourself spending more than your pre-set gaming budget?
When you lose, do you immediately place more bets to try to win your money back?
Do you feel irritable or restless when you're unable to play?
Are you hiding anything about your gaming from family or loved ones?
Are you gaming instead of spending time with work or family?
Have you borrowed money — or considered borrowing — to cover gaming costs?
✅ You're in good shape!
Your gaming habits appear to be under control. Even so, setting limits is always a good practice.
⚠️ Some caution is needed
Some warning signs are present. Speak with our support team or consider the self-exclusion option.

A Practical Guide to Setting Limits

Setting a gaming budget isn't about limiting your fun — it's about keeping the fun going longer. Here's how to set your limits on Fanatics:

Limit Type What It Controls Advice
Daily Deposit Maximum daily deposit limit 1/30th of your monthly entertainment budget
Weekly Loss Maximum amount you can lose in a week Equal to your weekly entertainment spend
Session Time Maximum time per continuous session 1–2 hours max
Daily Time Total daily gaming time No more than 2–3 hours a day

Realistic Budget Planning

Keep a separate "entertainment fund" for gaming. Money you can't afford to lose — funds you need for daily expenses or emergencies — should never go into gaming. Think of what you spend on gaming the same way you'd think of a night out at the cinema or a restaurant.

Important: Never bet with borrowed money or someone else's funds. Only play with money you can afford to lose without it affecting your day-to-day life.

Self-Exclusion Process

Self-exclusion lets you fully close your own account for a set period of time. During this period, logging in will not be possible.

How to Self-Exclude

1
Contact Support

Reach us via live chat or email support@fanatics-baji.com. Use "Self-Exclusion Request" as the subject line.

2
Choose a Duration

6 months, 1 year, 2 years, or 5 years — let us know which duration works best for you.

3
Identity Verification

Your identity will be verified for security purposes. Your account will be suspended within 24 hours.

4
Confirmation

You'll receive a confirmation by email. Marketing communications will also be paused during your break.

Keep in mind: Your account cannot be reactivated before the self-exclusion period ends. This is in place for your own protection.

Guide for Family & Loved Ones

If someone close to you seems to be struggling with a gaming problem, your support can make a real difference. A few things to keep in mind:

  • Approach the conversation with understanding, not frustration or blame. Gaming addiction is a mental health condition, not a personal weakness.
  • Mention specific incidents — Instead of "You play games all day," say "You didn't help with the kids' homework last evening."
  • Recommend seeking professional help — solving the problem alone can be difficult.
  • Think about protecting yourself too — If someone's gambling addiction is causing financial harm to your family, please seek help.

At Fanatics, our support team can also help apply account limits or self-exclusion at the request of a family member — provided the account holder gives their consent.

Where to Get Help

If you're struggling with gaming, don't face it alone. Fanatics' support team is always here for you:

  • Live Chat: Click the chat button at the bottom-right corner of the site for instant support in Bangla.
  • Email: support@fanatics-baji.com — expect a reply within 24 hours.
  • FAQ Page: For answers to common questions Our FAQ View.

Remember, asking for help is a sign of strength. Fanatics' support team will be by your side with complete confidentiality — no judgment, no criticism.

In case of emergency: If you feel gaming is seriously affecting your mental health, reach out to a trusted family member or a mental health professional near you.

Play for fun, stay safe

Join Fanatics Baji and enjoy all the benefits of responsible gaming. Because the fun should always stay fun.

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Responsible Gaming Notification: Fanatics Baji is strictly for users aged 18 and above. Play for entertainment, not as a source of income. If you're experiencing issues, contact our support team right away.
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