Fanatics Baji Terms & Conditions — Clear, Simple English

These Terms and Conditions ("Terms") constitute a legally binding agreement between Fanatics Baji ("Fanatics", "we", "us") and its users ("you", "user"). By accessing the fanatics-baji.com website or mobile app, you are deemed to have accepted these Terms.

Fanatics is a legitimate, licensed online gaming platform. We believe in transparency — so instead of burying our terms in complex legal language, we've written them in plain, easy-to-understand English.

Fanatics reserves the right to update these terms and conditions at any time. Advance notice will be sent to your registered email address. Continued use of the platform following any changes will be considered acceptance of the updated terms.

To register on Fanatics, the following conditions must be met:

• You must be at least 18 years of age.
• You must provide your real name, date of birth, mobile number, and email address.
• Each individual may register only one account.
• Multiple accounts cannot be created from the same device or IP address.
• Your registered mobile number and email address must remain active.

KYC Verification

For large withdrawals or security purposes, Fanatics may require identity verification (KYC). This may involve submitting a copy of your National ID, passport, or driving licence.

Keep your account password strong and never share it with anyone. You are responsible for any unauthorised use of your account.

Deposits on Fanatics can be made via bKash, Nagad, and Rocket. A few important things to know about deposits:

• The minimum deposit amount is ৳100.
• When making a deposit, you must use a mobile banking account registered in your own name.
• Deposits made from another person's account may be reversed and referred for investigation.
• After a successful deposit, your balance is typically updated within 5–15 minutes.
• If a deposit fails for any reason, please contact our support team.

All financial transactions are processed through Fanatics' secure payment gateway. Any fees charged by your bank or mobile banking service may apply separately.

The following conditions must be met to withdraw winnings:

• KYC verification must be completed before making a withdrawal.
• The minimum withdrawal amount is ৳500.
• Your maximum daily withdrawal limit is determined by your account verification level.
• Withdrawals can only be processed to the same mobile banking account used for the original deposit.
• In cases of suspicious activity, withdrawals may be temporarily delayed pending investigation.

Processing Time

Under normal circumstances, withdrawal requests are processed within 24–48 hours. Larger amounts may take longer due to additional verification. For urgent support, contact us directly via live chat.

Fanatics offers a variety of bonuses and promotions. Each offer comes with its own specific terms, which are detailed on the promotions page. General bonus rules include:

• The welcome bonus is available once only and applies to new accounts.
• Withdrawals cannot be processed until the wagering requirement for each bonus (which may range from x20 to x40) has been met.
• Bonuses are generally valid for 30 days from the date of issue. Any unused bonus will expire after this period.
• Only one bonus may be active at a time, unless otherwise stated in the promotion.
• Bonus funds may not be applicable to all games — certain bonuses may have game restrictions.

Fanatics reserves the right to modify, suspend, or cancel any promotion at any time. However, any valid bonuses already earned will not be revoked.

The following rules apply when playing on Fanatics:

• Each game has its own rules. Please read them before you start playing.
• If a technical error causes the outcome of a game to be uncertain, Fanatics reserves the right to void that round and refund the stake.
• The dealer's decision is final in all live games. If you have a complaint, please raise it with our support team.
• If your internet connection drops during a game, the result will be saved on our servers.

All games on Fanatics are powered by RNG (Random Number Generator) technology and are regularly audited by internationally recognised testing bodies. Game outcomes are never predetermined — each round is completely independent.

The following activities are strictly prohibited. Any violation will result in permanent account closure:

• Fraud & Bot Usage: Use of automated software, bots, or any attempt to gain an unfair advantage.
• Bonus Abuse: Creating multiple accounts to claim the same bonus more than once.
• Money Laundering: Using the Fanatics platform for money laundering purposes.
• Betting on Behalf of Others: Placing bets on behalf of others or for commercial purposes.
• System Exploitation: Exploiting game bugs or technical glitches to gain an unfair advantage.
• False Information: Using false information or another person's identity during registration.

Fanatics may temporarily or permanently suspend an account under the following circumstances:

• Any breach of these Terms and Conditions.
• Required KYC documents are not submitted within the specified timeframe.
• Extended inactivity on the account (12 months or more).
• The user wishes to close their own account.
• A self-exclusion is taken under the Responsible Gaming policy.

To close your account, contact our support team. Make sure to withdraw any remaining balance before submitting your closure request.

For inactive accounts, a monthly maintenance fee may be applied to the remaining balance after 12 months of inactivity.

Fanatics takes your personal data seriously. Information we collect includes:

• Name, email address, and phone number provided at registration.
• Identity document details for KYC verification.
• Transaction history and gaming activity.
• Device information & IP address (for security purposes).

Your information is never sold to third parties. Data may be shared with authorities only where required by law or for fraud prevention purposes.

Fanatics is firmly committed to responsible gaming. We want every player to enjoy themselves within healthy limits.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits at any time.
• Session Limits: You can set a limit on continuous play sessions.
• Cooling-Off: You can temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: For a long-term break from gaming, you may opt for permanent self-exclusion.

If you notice signs of gaming addiction, please reach out to our support team or Responsible Gaming page for assistance. We're here to help.

If you have a complaint or dispute, please follow the steps below:

• Step 1: Contact our support team via live chat or email. Most issues are resolved within 24 hours.
• Step 2: If the matter is not resolved at the first level, it will be escalated to a Senior Support Manager.
• Step 3: If both parties cannot reach an agreement, an appeal may be submitted to the licensing authority.

In the event of a dispute, Fanatics' server logs and records shall be treated as conclusive evidence.

Fanatics reserves the right to modify these terms and conditions, in part or in full, at any time. When changes are made:

• Advance notice will be sent to your registered email address.
• The updated version will be published on the site's Terms & Conditions page, and the "Last Updated" date will reflect the change.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.

These terms are governed by the applicable laws of Bangladesh and the regulations of Fanatics' licensing authority. Any legal disputes will be resolved through the relevant court or arbitration forum.